General terms and rental rates beds
All reservations to stay in a guest room are subject to these terms and conditions. Unless expressly provided otherwise is deemed to have knowledge of the host mentioned conditions and to have accepted all the clauses in receiving the booking confirmation, the final payment of the deposit or the participation of the room.
The owner explains that the leased property ref Book III of the Walloon Tourism Code regarding the fire safety standards for tourist accommodation microbrews.
The reservation is effective and serves as lease once the guest a reservation confirmation and / or a deposit of 50% of the price for the stay has been sent to the owner.
The involvement of the chamber serves as lease.
The prices all taxes are included except the tourist tax and any surcharges.
The balance of the price of the stay must be paid to the owner upon arrival.
Consumption and additional services should the owner not to have been determined in advance, are settled at the end of the stay. Unless otherwise provision all payments are made on the spot in cash only.
Any cancellation by the guest must be communicated to the owner by letter or email.
Upon cancellation of the stay by the owner before the date of the stay, he must inform the guest with all possible means to inform and cancellation by registered mail to confirm receipt.
The guest will be reimbursed the sums paid, without prejudice to claims for compensation for any damage suffered.
Except he receives in addition to force majeure, a fee equal to half the accommodation price if canceled less than 48 hours before the beginning of the stay happened if he will be offered accommodation of the same or higher quality than the price of the reservation.
In the event of a government closure of the municipality of Rendeux, you can choose a new, later date of stay
(within the year following the original booking dates) for the same number of nights at no extra cost, except during the Summer holidays, Christmas holidays and New Years. Advances already paid will be transferred to your new data and in this case will not be refunded.
When the B&B is closed or if the reason for cancellation is Corona related, you can move your stay dates to a future date
(within the year following the original booking dates) with the exception of the Summer holidays, Christmas holidays, including New Years. Advances already paid will be transferred to your new data and in this case will not be refunded. If you do not wish to take a different date, the advance will remain for the B&B.
Date changes can be made at the latest 72 hours before the start of your stay and can only be applied once (presentation of doctor's certificate regarding Corona). In other cases, data change is not possible.
If you use the temporary catering service, you must complete your order and payment as soon as possible. Once the orders have been placed, payment can be claimed.
The guest must present themselves on the set day and hour.
It is required by law of the arrival to ask the guest to provide the necessary information for monitoring of travelers (data, identity card number, ...).
In case of late or delayed arrival, the guest must warn the owner.
If the guest has not been notified within the hour following the scheduled day and the scheduled time for the beginning of the stay, the reservation is invalid and can have the owner about his guest.
The deposit remains acquired the owner reserves the right to claim the balance of the price for accommodation.
Unless otherwise agreed with the owner, the departure must take place before 11am.
When making reservations for a period of more than 15 days or for an indefinite period, the parties shall draw up an inventory adversarial. The guest who reserves a charge for a fixed term, can boast in no case any right to continue to occupy the building after the scheduled time.
Transfer or sublease is prohibited.
The guest must respect the peaceful character of the rooms and make use of it according to their destination.
He will take into account the rest of the other guests and the owner.
Parents should take care to ensure that their children follow the precepts of the location.
The reserved stay applies for a specified number of persons (children from 12 years are allowed) and subject to maximum occupancy (max. 9 persons). If the number of customers above this number is, the owner has the right to deny additional guests or to require the guest to book a different room (if available) to stay the guests at the announced price.
The refusal may be regarded in any way as a modification or termination of the contract by the owner, such that upon departure of the guest, no refund can be considered.
Pets are accepted only by special permission of the owner. Failure to respect this rule, the owner the right to refuse access to the guest to his room. The refusal may be regarded in any way as a modification or termination of the contract by the owner, such that upon departure of the guest, no refund can be considered.
The guest is asked not to smoke or eat in his room to avoid accidents that may impair the quality and atmosphere of the accommodation.
He undertakes to deliver the room and the furniture that was made available to him, in good condition.
The B&B is not responsible for damage or accidents.
Any complaint regarding the inventory should be transferred immediately to the owner.
Any other complaint or incorrect review on a public online platform, related to a stay will be dealt with by the court of the judicial district competent for the place where the building in which the rooms are furnished is located. Erroneous reviews are accompanied by an indemnity of 10 euros per day that it is online (in the event of a conviction by the court).
When placing an incorrect review on a public website, it can be assessed for authenticity by the court. Please note this is accompanied by expenses and compensation if this is correctly assessed by the court. The costs for starting the procedure before the court, as well as the costs for the appointment and treatment by a lawyer, are charged to the person who placed the review. The costs may vary with regard to the procedure. The compensation is set at 10 euros per day that the review is online. You will be contacted by the B&B regarding the relevant assessment. The question follows to justify and defend you. In case of doubt, the deviation from the general reviews will be examined and this will serve as a benchmark to demonstrate whether or not it turns out to be justified. It is up to the publisher to remove or adjust this review after the reminder and the question for accountability. After two weeks, it will be evaluated whether there is an answer from the poster and/or whether the review has been removed or adjusted. If there is no response, the court will be called in and the term of the compensation will start (this will then count from the date of publication of the review).
Unpaid invoices of any kind will be increased by 10% per week.
